Shipping and Returns
This policy explains how Dublin Street Pharmacy handles delivery, pickup, returns, and refunds for orders placed online, by phone, or in-store.
1. Delivery
We offer local delivery for eligible items and pharmacy orders. Delivery is available within our service area and is subject to availability, pharmacy opening hours, and compliance with pharmacy policies.
- Orders are processed during pharmacy business hours.
- Some products, including prescription medicines or medical supplies, may require verification by a pharmacist.
- We may contact you to confirm delivery details or request additional information.
2. Collection (Pickup)
If you have selected collection, we will notify you when your order is ready. Please wait for confirmation before visiting the pharmacy.
Identification or order confirmation may be required when collecting your order, particularly for prescription medicines or regulated products.
3. Prescription Medicines
Prescription medicines are dispensed in accordance with Irish law and professional pharmacy requirements. The pharmacist may delay or refuse dispensing if additional verification, consultation, or prescription confirmation is required.
4. Returns
For safety and hygiene reasons, we cannot accept returns of certain items once they have left the pharmacy, unless they are faulty or supplied in error. This may include:
- Prescription medicines
- Health and hygiene products
- Opened or used items
- Products requiring special storage conditions
If you believe an item is faulty or has been supplied incorrectly, please contact us as soon as possible.
5. Refunds
Refund requests are reviewed on a case-by-case basis. If a refund is approved, it will normally be issued to the original payment method used for the purchase.
6. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us with:
- Your order number
- Contact details
- A description of the issue
We will investigate and work to resolve the matter as quickly as possible.
7. Contact Us
For any questions regarding delivery, collection, returns, or refunds, please contact:
Dublin Street Pharmacy
📧 Email:
📞 Telephone: 042 9328999
📍 Address: 40 Dublin Street, Dundalk